Frequently Asked Questions

Everything you need to know about submitting, publishing, and reading with CEPIENTA®.

01

What should I do if I have trouble submitting my article through the website?

If you encounter technical issues during submission:

  • Ensure your browser is updated and compatible (Chrome/Firefox recommended).
  • Clear cache and cookies or try a different browser or device.
  • Check file formats and size limits as per journal guidelines.
  • If the issue persists, contact the journal's technical support team or editorial office with screenshots and details of the error.
02

How do I sign in to submit an article?

  • Visit the journal's submission portal.
  • Click on "Login" or "Submit Manuscript."
  • Enter your registered email ID and password.
  • If you are a new user, click "Register" and create an account before submission.
03

What should I do if my profile is registered with a different email ID?

  • Use the original registered email to log in.
  • If you no longer have access, contact the editorial office to merge or update your account.
  • Avoid creating duplicate profiles, as this may delay submission processing.
04

How do I change my personal information in the journal register?

  • Log into your account.
  • Navigate to "Profile" or "Account Settings."
  • Edit your details (name, affiliation, contact info).
  • Save changes before exiting.
05

How can I retrieve my existing password?

  • Click on "Forgot Password" on the login page.
  • Enter your registered email ID.
  • Follow the reset link sent to your email.
  • For browser-saved passwords, check your browser's password manager settings.
06

How can I contact the journal regarding article production or publication?

  • Use the "Contact Us" section on the journal website.
  • Reach out to the production editor or editorial office via email.
  • Include your manuscript ID for quicker assistance.
07

Why am I asked to self-report gender identity, race, and ethnicity during registration?

  • This information supports diversity, equity, and inclusion initiatives.
  • It helps publishers assess representation in peer review and authorship.
  • Providing this data is voluntary and does not influence editorial decisions.
08

How do I respond to an invitation to review from the editorial board?

  • Log into the journal system.
  • Go to "Reviewer Invitations."
  • Accept or decline the invitation within the specified timeframe.
  • If accepted, follow instructions to access the manuscript and submit your review.
09

How do I submit an advertisement proposal?

  • Contact the journal's publishing or marketing department.
  • Provide details about your advertisement (type, size, duration).
  • Follow the publisher's advertising policies and ethical standards.
10

What is the author's guide for submitting an article?

Authors should:

  • Carefully read the "Instructions for Authors."
  • Prepare the manuscript according to formatting guidelines.
  • Include all required documents (cover letter, ethical approvals, declarations).
  • Submit via the online submission system and verify all details before final submission.
11

How can I track the status of my submitted article?

  • Log into the submission system.
  • Navigate to "My Submissions."
  • View the current status (e.g., under review, revision, accepted).
  • Email notifications are also sent for major updates.
12

Will I receive offprints of my published article? How can I order them?

  • Most journals provide a free PDF of the published article.
  • Printed offprints are usually optional and may require payment.
  • Orders can be placed during the proof stage or via the publisher's author services portal.
13

How can I obtain required declarations (conflict of interest, funding, author agreements, permissions)?

Templates are available in the "Instructions for Authors" section. Download and complete the required forms:

  • Conflict of Interest Statement
  • Funding Statement
  • Author Agreement / Declaration
  • Permission Letters (if using copyrighted material)

Upload these documents during submission.

Still have a question?

Our editorial team is happy to help. Reach out and we'll get back to you promptly.

Contact Us